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Terms & Conditions

Last updated September 4, 2026  ·  Effective September 4, 2026

Please read these Terms and Conditions ("Terms," "Agreement") carefully before using www.rojasgroupmedia.com or engaging any services from RojasGroupMedia ("Company," "we," "our," or "us"). By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.

1. Acceptance of Terms

By accessing or using our website or services, you confirm that you are at least 18 years of age, have legal authority to enter into these Terms, and agree to be bound by them. If you are acting on behalf of a business entity, you represent that you have authority to bind that entity.

2. Services Description

RojasGroupMedia provides an AI receptionist service for local businesses ("Services"). The Services are designed to answer inbound calls, book appointments, reschedule and cancel appointments, answer frequently asked questions, send text follow-ups and reminders, and record, transcribe, and summarize calls. Optional features may include live transfer to a human, CRM integration, and reporting.

The specific scope of your engagement is set out in these Terms together with your order form, proposal, or written service agreement. Where those documents conflict with these Terms, the signed service agreement controls.

3. Account and Client Responsibilities

To deliver the Services we need accurate information about your business — hours, services, pricing, service area, calendar access, and the answers you want given to common questions. You are responsible for:

  • Providing accurate and current business information, and updating us when it changes.
  • Maintaining the confidentiality of any login credentials issued to you and all activity under your account.
  • Configuring call forwarding from your business line, or authorizing us to assist you in doing so.
  • Reviewing and approving your AI scripts before go-live.
  • Notifying us promptly of any unauthorized use of your account or of anything the AI is saying that you want changed.

4. Pricing and Payment Terms

Services are provided on a monthly subscription basis, billed in advance.

  • Monthly Fee: $997 per month, which includes up to 500 answered calls per monthly billing period.
  • Overage: Each additional block of 100 answered calls (or part thereof) beyond the included 500 is billed at $297. Overage is billed in arrears and only in billing periods in which it is incurred. We will make reasonable efforts to notify you before you exceed your included volume.
  • What Counts as an Answered Call: An inbound call that our system answers and handles. Calls that disconnect within the first several seconds — including obvious wrong numbers and automated robocalls — are not counted toward your included volume. Our call logs are the record of account for volume calculations, and are available to you on request.
  • Setup Fee: A one-time setup fee applies and is quoted to you in writing before you commit. It covers script development, AI training, integrations, testing, and launch.
  • Billing Cycle: Your subscription renews automatically each month on the anniversary of your start date unless cancelled in accordance with Section 5.
  • Payment Method: You authorize us to charge your designated payment method for all applicable fees, including overage.
  • Late Payments: If payment is not received when due, we may suspend or terminate the Services after providing reasonable notice.
  • Price Changes: We may change our pricing. We will give at least 30 days' advance written notice before any price change takes effect for you.
  • Taxes: Prices do not include taxes unless stated. You are responsible for all applicable taxes.
  • Third-Party Costs: Fees for third-party services you separately contract for — such as your own CRM, calendar software, or phone carrier — are your responsibility.

5. Cancellation, Refunds, and the 30-Day Guarantee

All plans are month-to-month with no long-term contract.

  • How to Cancel: Email rojas@rojasgroupmedia.com at least 5 business days before your next renewal date.
  • 30-Day Guarantee: If you cancel within 30 days of your service start date, we will refund your first month's subscription fee in full. You keep all call recordings, transcripts, and contact records captured during that period. This guarantee applies once, to your first month of service.
  • After 30 Days: Your Services remain active through the end of the billing period you have paid for. We do not provide pro-rated refunds for unused portions of a billing period.
  • Setup Fee: The one-time setup fee is non-refundable once build work has commenced. It is separate from the 30-day guarantee described above.
  • Overage: Overage charges already incurred are not refundable.
  • Billing Errors: If you believe you were charged in error, contact us within 10 days of the charge and we will review the matter in good faith.
  • On Cancellation: You are responsible for removing call forwarding from your business line. On written request we will provide an export of your call records, and will delete your data in accordance with our Privacy Policy.

6. Acceptable Use

You agree to use the Services only for lawful purposes. You agree not to:

  • Use the Services to transmit spam, unsolicited messages, or communications that violate the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, state telemarketing laws, or any other applicable law.
  • Use the Services for outbound cold calling or cold texting to contacts who have not consented to be contacted.
  • Use the Services to harass, threaten, defraud, or harm any person.
  • Attempt to gain unauthorized access to any part of our systems or networks.
  • Use the Services to collect or store personal data without appropriate notice and consent.
  • Reverse engineer, decompile, or disassemble any component of our technology.
  • Resell, sublicense, or otherwise commercially exploit the Services without our prior written consent.
  • Use the Services in a way that requires compliance obligations you have not told us about — including HIPAA-regulated healthcare workflows — unless we have agreed to those obligations in writing.

7. Call Recording, Messaging, and TCPA Compliance

Call recording and automated messaging are regulated, and the obligations largely fall on you as the business whose customers are being contacted.

  • Recording Consent: Some states require all-party consent to record a call. We configure a recording disclosure at the start of calls by default. You are responsible for confirming that the disclosure we use meets the requirements of every state you operate in, and for telling us if you need it changed or disabled.
  • Messaging Consent: You are solely responsible for obtaining the consents required before we send text messages to your contacts on your behalf, and for the accuracy of the numbers you provide us.
  • Opt-Outs: We implement STOP and HELP handling by default. You agree not to instruct us to message a contact who has opted out.
  • Our Role: We provide tools and infrastructure. Compliance with the TCPA, FCC rules, state calling and recording laws, and any industry-specific regulations applicable to your business is your responsibility. We are not your legal counsel and nothing here is legal advice.

8. Artificial Intelligence — Nature and Limitations

The Services use automated conversational systems. You acknowledge that:

  • Automated systems can misunderstand speech, mishear details, or fail to handle unusual requests, and no system answers every call perfectly.
  • We configure the system not to claim to be a human when a caller asks directly, and you agree not to instruct us to do otherwise.
  • The system does not provide medical, legal, financial, or emergency advice, and is not a substitute for emergency services. You are responsible for ensuring your call flow routes emergencies appropriately.
  • You are responsible for reviewing and approving your scripts and FAQ answers before go-live, and for telling us when the underlying information changes.
  • Service depends on third-party telephony, AI, and network providers and may be affected by their outages.

9. Intellectual Property

All content on our website, and all software, prompts, configurations, workflows, and technology used to deliver the Services, is the property of RojasGroupMedia or its licensors and is protected by intellectual property law. You are granted a limited, non-exclusive, non-transferable license to use the Services as described here for the duration of your subscription.

You retain all rights to your own business content and to the customer data captured through the Services on your behalf, including call recordings, transcripts, and contact records. You grant us a limited license to use that data solely to provide, support, and improve the Services for you.

10. Data and Privacy

Your use of the Services is also governed by our Privacy Policy, incorporated here by reference. Where we process personal data of your customers, we act as your service provider and process that data on your instructions. You are responsible for ensuring your own collection and use of your customers' personal data complies with applicable privacy laws, and for providing any notices your customers are entitled to.

11. Third-Party Integrations

The Services may integrate with third-party platforms such as calendars, CRMs, telephony carriers, and messaging providers. Your use of those platforms is governed by their own terms and privacy policies. We are not responsible for the performance, availability, pricing, or security of any third-party service, or for changes they make to their APIs.

12. Service Availability

We aim for continuous availability but do not guarantee uninterrupted service. Scheduled maintenance will be communicated where practical. We are not liable for interruptions caused by third-party providers, carrier outages, internet failures, or events outside our reasonable control.

13. Disclaimers and Limitation of Liability

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE. WE MAKE NO GUARANTEE OF SPECIFIC BUSINESS RESULTS, INCLUDING LEAD VOLUME, APPOINTMENTS BOOKED, CALL ANSWER RATES, OR REVENUE. ANY CALCULATORS, EXAMPLES, OR ESTIMATES ON OUR WEBSITE ARE ILLUSTRATIONS BASED ON FIGURES YOU ENTER AND ARE NOT PREDICTIONS OR PROMISES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL ROJASGROUPMEDIA OR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES — INCLUDING LOST PROFITS OR LOST BUSINESS — ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE THREE (3) MONTHS PRECEDING THE CLAIM.

14. Indemnification

You agree to indemnify, defend, and hold harmless RojasGroupMedia, its officers, directors, employees, agents, and affiliates from any claims, liabilities, damages, judgments, losses, costs, and expenses (including reasonable attorneys' fees) arising from: (a) your violation of these Terms; (b) your use of the Services; (c) your violation of any applicable law, including the TCPA and state call recording laws; (d) any content, script, or contact data you provide to us; or (e) any claim by one of your customers relating to a call or message sent on your behalf.

15. Termination

We may suspend or terminate your access to the Services, with or without cause and with or without notice, if we believe you have violated these Terms or if required by law. On termination your right to use the Services ceases immediately. Provisions that by their nature should survive will do so, including Sections 7, 9, 13, 14, and 16.

16. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Texas, without regard to conflict of law provisions. Any dispute arising from or relating to these Terms or the Services shall be resolved through binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, seated in Dallas, Texas. Each party waives any right to participate in a class or representative action. Either party may seek injunctive relief in a court of competent jurisdiction to prevent irreparable harm.

17. Changes to These Terms

We may modify these Terms. When we make material changes we will update the "Last Updated" date and, where appropriate, notify you. Continued use of the Services after a change constitutes acceptance. If you do not agree to revised Terms, stop using the Services and cancel under Section 5.

18. Entire Agreement

These Terms, together with our Privacy Policy and any applicable service agreement or order form, constitute the entire agreement between you and RojasGroupMedia regarding the subject matter, and supersede all prior understandings. If any provision is found unenforceable, the remainder stays in effect.

19. Contact Us

Questions about these Terms:

Also see our Privacy Policy.